Advanced Tools for Dealing with Difficult Situations and Conflict

with Dr David Kubes, Chutisa Bowman and Steven Bowman

  • Having difficult conversations - Board, staff, teams, contractors and colleagues

  • Dealing with really, really difficult people – the narcissist, the antagonist, the hidden agenda, the feral, the bully….

  • Advanced negotiation, communication and conflict resolution skills

  • The secret messages of body language

  • A different view on managing performance

  • De-stressing team performance (Conflict management within teams)

  • Turning uncertainty and risk to strategic advantage

  • Dealing with cultural differences and conflicts